2) CENTRE REGISTRATION FEE (STRICT NON-REFUNDABLE)

Centre Registration Fee – R3,000 (Non-Refundable)

The Centre Registration Fee is non-refundable under any circumstances, even though it is a non-compulsory fee.

Reason: Once paid, this fee contributes to centre-based operational activation and learner support costs, including:

• Securing and maintaining the learner’s access to Bridgewood facilities

• Administrative processing and learner system activation

• Centre capacity planning and resource allocation

• Academic support structures and centre readiness

• Operational overheads (utilities, printing capacity planning, staff scheduling)

Important: This fee is treated as an immediate operational contribution, and once payment is received, Bridgewood commits the related costs and cannot reverse them.

2.2 Tracksuit Fee – R550 (Compulsory)

The tracksuit fee is non-refundable if:

• The tracksuit has been issued, ordered, printed, or branded

• The learner has collected the tracksuit

If no order has been processed yet, Bridgewood may approve a refund minus any supplier costs already incurred.

2.3 Study Guide Fee – R250 (Non-Compulsory)

The study guide fee is:

• Non-refundable once printed, issued, or collected

• Refundable only if the learner paid but never received the guide

3) MONTHLY FEES (FEBRUARY – SEPTEMBER): VERY LIMITED REFUNDS

Monthly fees range from R400 – R1,300 per month, depending on programme.

Bridgewood monthly fees cover running costs such as:

• Tutor salaries and academic staffing

• Daily centre operations and utilities

• Learning support, printing allocations, test setting and marking

• Timetable delivery, academic planning and internal systems

For this reason, Bridgewood does not provide refunds for monthly fees unless the request qualifies under extenuating circumstances and is supported with documentation.

3.1 Extenuating Circumstances (Only Cases Considered)

Refund requests may only be considered where the learner experiences:

• Verified hospitalization or serious illness

• Death of an immediate family member

• Proven error by Bridgewood (incorrect billing, duplicate payment)

All cases must be supported by documentation.

3.2 Monthly Fee Refund Structure

Where approved, refunds are marginal only and calculated as follows:

• No refund if the learner attended classes in that month

• No refund after academic resources for the month have been allocated

• If approved, the refund will be processed as either:

  • A credit towards the next month, OR

  • A partial refund (at Bridgewood’s discretion)

 Bridgewood reserves the right to deduct:

• Admin and processing costs

• Any academic costs already incurred (e.g. teaching delivered)

• Printing and resource allocation already used

4) ACCOMMODATION FEES (STRICT POLICY)

Accommodation options:

• R2,500 (No meals)

• R3,500 (With meals)

4.1 Accommodation Payments

Accommodation fees are charged based on:

• Reserved bed space

• Utility usage planning

• Operational running costs

• Meal planning where applicable

Accommodation fees are non-refundable once the month has started.

4.2 Deposits (If Applicable)

If a deposit was paid, it may be refundable only after:

• Final inspection

• Clearance of any damages, missing items, or outstanding charges

Refunds will be processed after deductions (if any).

5) NO REFUNDS FOR THE FOLLOWING

Bridgewood does not refund due to:

• Change of mind

• Failure to attend classes

• Late arrival / irregular attendance

• Poor performance or failing results

• Withdrawal after securing placement

• Disciplinary removal

• Non-compliance with centre rules

6) REFUND REQUEST PROCESS

All refund requests must be submitted in writing and must include:

• Learner full name + ID number

• Proof of payment

• Reason for refund request

• Supporting documents (where applicable)

• Banking details (account must match payer)

 Refund processing timeframe: 14-21 working days (if approved)

 Refunds are EFT only — no cash refunds.

7) FINAL DECISION

All refunds are subject to:

• Verification

• Management review

• Confirmation of fees already incurred

Bridgewood’s decision on refund requests is final.